ACE Cash Express Reviews: 572 User Ratings (2022)

The ACE team is dedicated to being your first choice for retail financial services by understanding your needs, exceeding your expectations and investing in the communities we serve. ACE Community Fund: The ACE Community Fund is the corporate giving program for ACE Cash Express. The focus of the Community Fund is to support organizations... show more

ACE Cash Express Reviews

5

26%

4

34%

3

18%

2

5%

1

18%

3.4

572 reviews

572 reviews

What's Your Rating?

brittneys620

@brittneys620

5 Star Rating

Erica was very professional and friendly! She was very helpful and honest. Thank you, Erica for being so kind and understanding. I been coming to Ace for over ten years. She is my number 1 pick out of ALL ACE Cash Express employees.

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deannsimpson82

@deannsimpson82

5 Star Rating

I went to the Ace Express here in Oklahoma City on Britton and Penn I do not remember the address but they was right across the street from the super Walmart all way down Britton and Penn on memorial road I enjoyed the young lady that helped me out her name is Shelly her name is Shelly they are right across the street from the super Walmart here in Oklahoma City and I just want to put out a review for her cuz she said she never gets one and she was really nice and patient with me and so her name is Shelly Shelly thank you thank you so much Shelly?❤️

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tanya_osterman

@tanya_osterman

1 Star Rating

I think this place is a scam or something sketchy.... I submitted my application and they said based on my info they would approve 100 but need to confirm my bank account information and deposits. To do this they want you to give your bank login info so that way they can have direct access to your bank account which would then verify how much and when you have been receiving your direct deposits, it then gives an option to call if you are unable to enter your bank login but goes on to say how you will need 15 minutes or more of your time because verifying your bank information over the phone takes a long time so it's best to just give them your bank login. I was not about to give them direct access to my bank account so I chose to verify my information by phone, they made a 3 way call and the automated system verified everything they wanted however the representative wanted to speak with someone from the bank , we speak to a bank rep and she confirmed everything, then the rep from ace tells me I am not approved for the loan, I asked why because online said I was approved as long as we can verify my account and deposits and we just did, he said he cannot tell me why because the system just says not approved and I will receive a letter that will explain it to me. The reason why I think it's sketchy is because as soon as my bank verified everything he said he will have to place me on hold to enter the information ( he already has the info, that's what we were just verifying...) And he literally place me on hold for 1 second and immediately came back with not approved, I told him online already said I was approved and he just kept saying I don't know I asked exactly what it says in his system and he said he didn't know. It just seems like they want your bank account login and that's it and "verifying over the phone is a show they put on to make it look less suspicious. I personally believe it's a red flag for anyone or company to " require " full access to your bank account. I look forward to the letter explaining why I was denied, I'll do an update

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1

1 Star Rating

I had a bad experience with a Ace Check cashing representative. I reached out to them to discuss a matter involving a employer’s check. The guy named Adrian, was very rude. Their number is 1-888-753-3100, ext 7654

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opdahl2

@opdahl2

5 Star Rating

I go to the St. Louis park location and I get excellent service from Jacqui. She is friendly and very helpful with my questions. I enjoy working with her

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Towana Owens

@sunnyowens370

5 Star Rating

Ms. Octavia, Ace Checking agent demonstrates key areas of knowledge & expertise not only with Ace debit. cards, check cashing, or providing money orders, but delivers great customer service & satisfaction! Professional, friendly, & courteous the example of the level
of excellence in a customer-base environment and business. Thanks again Ms. Octavia!
(6256 Central Ave., Seat Pleasant, MD) 8/12/2022.

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Crystal Jackson

@crystaljackson7

5 Star Rating

Ms.Sherrie at 1406 S Nevada Ave in Colorado Springs Colorado, CO 80905 helped I Crystal Lynn Jackson. She did a Awesome job. It was very HOT in there because they have not had any air for a couple months. I really felt bad for the customers and Ms.Sherrie. But anywho Great Job Ms.Sherrie! Thank you for your services. I really appreciate your work done. Fix y'alls air! Thanks Ace Cash Express!

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deliciarunnels42

@deliciarunnels42

5 Star Rating

I recently visited the Ace express at the location of 6005 S. Peoria, The experience of the outstanding service from the clerk was very courteous and very helpful with my questions about loans and the fast service that followed upon observing other customer needs ahead of me. Best service I’ve seen in awhile of check cashing. Keep up the great work.

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deteriousjackson13

@deteriousjackson13

5 Star Rating

Kim G at Ace Cash Express on Jackson Ave has the best customer service I’ve experienced at any cash express. Wonderful attitude , friendly , always smiling. I will most definitely come back for the service

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5 Star Rating

ms. Rhonda was a pleasure she was fast, patient, and hella funny she made my day i will continue to go to ace cash express cause of her.?

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Review ACE Cash Express

ACE Cash Express Q&A(85 questions)

How long does it take for a social security check to deposit?

31

Upvotes

Reply

31

23

WalletHub

@WalletHub

Direct deposits are posted 24 hours a day, except for weekends and federal holidays. Ace Express will immediately post your deposit as soon as they receive it. Hope this helps. Best of luck!

1

How much cash can I take off my card in a day?

28

Upvotes

Reply

28

15

WalletHub

@WalletHub

You can make a total of $940 in ATM withdrawals in a day, but each individual withdrawal may not exceed $325. Also, you have to option to make over-the-counter cash withdrawals, which may not exceed $5,000. Hope this helps. Best of luck!

3

How do I customize my card with a picture on it?

15

Upvotes

WalletHub

@WalletHub

Customized photo cards are available. Simply go to Custom Cards in the Online Account Center (https://www.aceelitecard.com/account/login) and launch the custom card creator tool. Hope this helps!

2

If my card has a $5 balance can I still overdraft?

13

Upvotes

Reply

13

6

WalletHub

@WalletHub

Yes, you can if you're enrolled in the card's overdraft protection program, but keep in mind that a $15 fee applies each time you overdraft and you can only do so a maximum of three times per month.

1

View more answers

this is my 1st overdraft of 1.97 available after 2.11 purchase at Dollar General what do I do now to get it right i mean the the right balance? Should i go to Ace and make it right there? Please help me me here thank you so very much...

11

Upvotes

Reply

11

5

WalletHub

@WalletHub

If you have overdrawn your account you need to put money in it in order to regain a positive balance.Keep in mind that you will be charged $15 per overdraft occurrence unless you bring your balance back to at least $0 within 24 hours.

1

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