Jos. A. Bank Clothiers: Reviews, Complaints, Customer Claims | ComplaintsBoard (2023)

Jos. A. Bank Clothiers reviews 14

I

Ihechi Alozieof US

Apr 07, 202112:08 pm EDT

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Unethical behavior

On March 11, I ordered three items (Order #: [protected]). One of those items happened to be my favorite - Fit Tab collar dress (Item Code: JAB5J5165510).When the items arrived, the item for the Fit Tab Collar dress was absolutely nothing resembling the shirt I ordered.Recognizing that mistakes happen, I immediately contacted the Jos A Bank customer...

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Mario Mejiaof US

Aug 14, 202010:10 am EDT

I placed a online order and error message saying and you still took money

As I said above . I was charged for 84.00 for 4 shirts on sale . I put my paypal information and I got an error message please call customer service . 6 seconds later I get a ping saying they charged my card . So I called customer service . GOOOOOD LUCK ! They do not pick up the phone and a phone recording keeps saying " We apologize for the wait and a style consultant will be with you ASAP " They will never pick up the phone . It has been three days of trying and NOTHING . Crickets ! I sent them an email too and nothing . NO RESPONSE ! NO EMAIL TO CONFIRM ORDER OR SAYING ANYTHING . This has to be the worst experience . You have no problem charging for the item . I am now having to go out of my way to have PAYPAL cancel this transaction and get my money back .
THIS IS THE MESSAGE and still nothing !

At this time we are unable to process your order. To place your order, please contact Customer Service at [protected]@jos-a-bank.com. We are sorry for any inconvenience.

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GP 22of US

Nov 28, 20195:55 pm EST

setting up an online account

This company is a joke. I open an account online to take advantage of their Black Friday sales, and it links me to my brothers account. After 60 minutes on the phone, nothing has been resolved and my account, and my brothers are now locked for 1-2 days while they try to figure this out. Meanwhile, what little inventory they have, will be sold out. If I order online, I will not get credit for my purchases on their member rewards program. I ask for a supervisor and am told, well they are busy so they will call you back in 1-2 days. Well that is no help at all. This is so pathetic it is actually comical. And all of this headache is for marginal quality anyway. What was I thinking? I cannot recommend running from this company strongly enough. Run, and run fast. There are plenty of other clothiers out that will value our business. SHAME ON YOU

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Jordan Priddleof US

Jul 25, 201910:56 am EDT

online purchase of traveler shirt

I recently purchased a shirt online through a clearance offering. A friend of mine referred me to the website, and I was very excited to get my hands on quality shirts at a good price.

Unfortunately, quality is the opposite of what I received as I opened my first package out of 4 orders and a black/oil stain is all over the collar and neck area.

I truly do not want to leave a poor review or tell my friend about my experience because I know that this was an honest mistake, but I am asking that Jos A Bank restore my trust in purchasing from their online platform through whatever means necessary.

Thank you,

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Crawford515of US

Jun 30, 20199:21 am EDT

service

I went into the riverside ca store and the manager was so rude. My purpose for going in was to pick up a suit I already paid for. He did not greet me as I walked in and made a sarcastic remark towards me. If this is how your sales associate treats its customers I will never set foot inside another one of your stores again. The sports vest I returned he didn't even attempt to get me another on as well.

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Ray Zhongof US

Sep 16, 20191:34 pm EDT

Buyer beware - I purchased 5 suits in Jos A Bank Rancho Cucamonga, CA store in July of 2019. The store sales associate told me the store tailor was having a vacation and I could come in for alterations after the tailor comes back. In addition, the sales associate would have to order my suits from othe locations. He said he would call me when my suite arrives in store. He never called. So my wife and I went to the store on 09/15/2019, with the receipts in our hand. The store manager said we had already picked up the suits. We told him the story and he then started to search for my suits. He found one and then said again we have already picked the rest. We had to keep telling him the story and started to search ourselves trying to match the numbers listed on the receipt, from a pile of clothes. We eventually found all of them. The way the store manager treated us as if we were blackmailing the store. This is totally cheating business. I have been the company customer for the past 15 years and I am not coming back anymore. It is frustrating to do business with them and it is disgusting to even think of the way they treated us in the store.

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rischof US

Feb 21, 20191:58 pm EST

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suit

I went in to the store Feb 11th and I was with 4 other guys to get fitted. It was a special for $200 or rental for $150.. I WAS CHARGED $343... And I told the guy I wanted to rent it and he said he would have someone call me. Well nobody called me. I called and someone name Summer called. I called twice since then and nobody called. I told them I want to...

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Reginald408of US

Feb 16, 20197:32 pm EST

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Horrible customer service

I recently purchased a suit from this location. I was satisfied with initial service. I had purchased the suit because I was going to wear it for a business conference. I did not attend the conference, therefore I no longer needed the suit. Upon my arrival to the store, I was greeted by the manager. Once I stated that I was returning a purchase, he went...

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LaTarsha Wilburnof US

Nov 16, 201812:10 am EST

wrongful termination

Jos A bank Hanover MD just wrongfully fired me. The boss played favorites and I got fired so his lover can keep his job. I was harassed and attacked several times by Maurice A. King and Allen Laurence the manger just let it happen. When I tried to ask for help they blamed me. I had proof of Maurice lying and try to start but they wouldn't listen. I kept track of everything for 6m. They watched Maurice attack me and did nothing. When I want to go to HR they went to HR first and lied. Maurice was fired before for their little job love affair. So why was it over looked this time. I shouldn't be jobless cause a manger can't do his job and keep his personal life out of it. When I asked for Patrick the head of HR he lied and gave me the HR rep that favored his lies. Allen also had people spy and ease drop on my private conversations to make sure I couldn't go to HR without him knowing and to keep track of what I was doing while building my case. I was plaining to talk with Patrick head of HR then Allen fired me before I had a chance to. I worked there for 5 years and did everything I was told. Maurice took naps on the job came in late all the time and left work on the first 15m break. Which we are not allowed to do. Allen allowed this to go on and other employees don't trust Allen and have quit because of him.

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JackwMeyerof US

Apr 14, 20173:22 pm EDT

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horrible customer service

I had purchased a shirt using my "bank credits" with Jos A Bank...the thread on the shirt cuff was coming off so i called and Jos A Bank said oh were our sorry we will come pick it up and get you a new one in exchange...this March 2 now it is April 14th...I called them wondering where my shirt is ..."oh we did not have the shirt in stock ...you can buy a new shirt but is not on sale so you owe the difference"...the company lied to me and did not notify me that they were not sending another shirt as promised...horrible company

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John

May 10, 20163:15 am EDT

unreliable and completely unprofessional!

I made an online order with Jos A. Bank and ordered some shirts and tie from them. Order was place and they were supposed to tell me the exact mailing date, but no one contacted me for over than a week. So I called them myself and asked about the order. They said that they need some time to check what was going on and later they said that one of my items was no longer in stock and asked me to be patient. They didn't even apologized and the fact that nobody contact me is ridiculous! They refused to refund me and I was waiting over a month for my items to arrive! Terrible company to deal with!

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n0vaof US

Aug 09, 201510:24 am EDT

I heard promises that my order was in stock, but it wasn't true

I ordered some clothes for my husband from the company www.josbank.com. I didn’t like the website, because they weren’t honest and still haven’t delivered the order. They provided emails, where they assured me that all items were in stock already and they would provide them soon, but it was only blah-blah and useless promises. I already contacted the bank and hope to get money back. Don’t buy from this dishonest company.

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unsatisfied customer 93of Wallingford, US

Feb 22, 20139:53 am EST

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alteration

I went to store #669 in Milford, CT on 2/16/2013 to drop off two baseball umpire pants, 1 plate and 1 base to be hemmed plain with the traveler's crease on both pairs of pants. I also brought my leg guards that I use when I'm behind the plate to get an accurate pinning and measurement.It was rung up at 11:50 am. I payed $44.00 for the transaction. I'm not...

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Steve Myrlinof Rowlett, US

Nov 27, 20114:20 am EST

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wrongful termination

Where do I begin..the pay is SORRY but I love working around people and my co-workers. Just a brief bio on me; I didn't take this job for the money, I took it because i loved my job. I owned my own manufacturing facility for many years so I do know a little about running a company. I told the manager that if they didn't increase the pay, they were going to...

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Milly Tuxyof Jefferson Valley, US

Jan 11, 20111:22 am EST

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This review was chosen algorithmically as the most valued customer feedback.

employee treatment

Very bad company to work for. would rather spend millions of dollars on TV commercials & radio ads, than treat their employees with dignity & respect. No communication with their store managers. Just write you up & spit you out. Don't care if you have a mortgage, family, or health issues. Even if the #'s were good(doubled volume in 6 years) did not matter...

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FAQs

Is Joseph a Bank a good place to buy a suit? ›

Bank suits offer good value and are comparable in quality to other major suit brands at a similar retail price point. In fact, you will find that most suits that retail in the $1500 range are not constructed any differently than a top-of-the-line $800 Jos. A Bank 'Signature Gold' suit.

Can you return suits at Jos A Bank? ›

Yes, all orders can be returned within 90 days of purchase at any Jos. A. Bank store.

What is Jos a bank rating? ›

Overview. Jos A. Bank has a consumer rating of 2.12 stars from 77 reviews indicating that most customers are generally dissatisfied with their purchases.

Is Jos a bank owned by Men's Wearhouse? ›

In June 2014, Jos. A. Bank was acquired by The Men's Wearhouse, Inc. Featuring exclusive collections, quality product and expertly tailored business and casual attire, Jos.

Is Men's Wearhouse cheaper than Jos. A. Bank? ›

However, don't be too surprised if you see their prices to be a bit higher than Men's Wearhouse since Jos. A. Bank does design some of their clothes specifically to be altered more easily, hence their price tags may be marked a bit higher.

Can you wear a suit once and return it? ›

Although not technically illegal, it is considered a form of “return fraud” by shops with staff being told to inspect items in case they've been worn.

Do returned clothes get thrown away? ›

Clothing

infamous for its destruction of returned garments. Big brands like H&M and Burberry have admitted to burning hundreds of millions of dollars worth of their products. Many brands—especially luxury ones—would rather toss out their products than resell them at a lower price at the risk of tarnishing their image.

Do stores throw away returned items? ›

Experts estimate that retailers throw away about a quarter of their returns. Returns and resale company Optoro estimates that every year, U.S. returns create almost 6 billion pounds of landfill waste.

Which banks have AAA rating? ›

Methodology: Behind the Rankings
RankCompany NameMoody's
1KfWAaa
2Zuercher KantonalbankAaa
3BNG BankAaa
4Landwirtschaftliche RentenbankAaa
37 more rows
Nov 8, 2019

Which bank is rated the highest? ›

What are the top 10 banks in the United States?
  • Citibank.
  • Wells Fargo.
  • U.S. Bank.
  • PNC Bank.
  • Truist Bank.
  • Goldman Sachs.
  • TD Bank.
  • Capital One.
Jan 26, 2023

Which bank is rated 1? ›

Citi: Best for Savings. US Bank: Best for Low Fees. Discover Bank: Best Cash Back. Capital One: Best Customer Satisfaction.
...
1. Chase Bank.
Chase Bank Overview
Number of ATMs:16,000
Interest on Savings:0.01% APY
Interest on Checking:0.01% APY
6 more rows

Do Jos. A. Bank employees work on commission? ›

Many Positions Stand Available

Jos. A. Bank conducts a very simple interview process, which screens candidates for commission-based sales and managerial positions. Job openings are listed and regularly updated on the company website.

Is Jos. A. Bank the same as Joseph Abboud? ›

Following the introduction of the Joseph Abboud brand, 1905 is the second new label to be added to Jos. A. Bank stores since the acquisition by The Men's Wearhouse, Inc. in 2014.

Who is the CEO of Joseph A Banks? ›

Neal Black serves as the CEO / President of Jos. A Bank. David Turner serves as the Executive of Jos.

Is Joseph A Bank more expensive than Men's Wearhouse? ›

Jos. A. Bank is slightly more expensive than Men's Wearhouse, but both stores have the same price range.

Is a 100 dollar suit good? ›

Made of very cheap fabric and cheap lining.

The fabric of a $100 suit is usually stretched with polyester, with nylon, or other artificial fibers. Also, the raw materials may be cotton or wool that go into that fabric are of the lowest quality possible.

What should I keep in mind when buying a suit? ›

Our top 6 tips for what to look for when buying a new suit.
  • Fabric fitness. Fabric quality can make or break a suit, so it's important that you're buying a quality fabric that can last several seasons. ...
  • The perfect jacket. ...
  • It's all about the legs. ...
  • Waistband 101. ...
  • Single breasted vs double breasted. ...
  • Colour.
Apr 4, 2019

Where does John Wick get his suits? ›

In the film, John Wick has his suits made for him by a tailor played by Mosca himself. In reality, Keanu Reeve's suits were also custom made made to account for the fact that he does many of his own stunts.

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